FREQUENTLY ASKED QUESTIONS

In all cases you are responsible for sending the product back to us in its proper condition.

Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of ₹200/-. This cost depends on many factors and will be confirmed on email of your return request.

• How willl I get my refund ?

• We give refunds only in the form of Coupon Credit. The coupon value depends upon the value of your product returned.

  We deduct ₹125/- shipping charges for all Cash on Delivery orders as we bear Cash handling charges for the same.

  Prepaid Returns within India - Orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order as a partially successful order. 

  For International Returns, the deductions are as follows:

  1) Shipping cost paid at the time of placing the order will be non-refundable & deducted while issuing the refund coupon code.

  2) Import duties levied by the customs department of India towards the returned package, will be deducted while issuing the refund coupon code.

  Total Deductions = Total Value of the order - Shipping Cost - Import Duties & Additional Custom Charges = Final Refund Coupon Code Amount.

  Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. Also, you can only apply one single coupon code at a time while placing a new order using a Refund Coupon Code. It is recommended to use the code to its fullest value to avoid expiration of your unutilized amount.

• When will I get my refund ?

• We initiate refund once the returned product has reached us in their proper condition along with the tags.

  You will be receiving your refund-coupon-code (RCC) within 48 hours of return received at our warehouse.

• How can I exchange 1 or multiple orders from my order ?
• We consider all exchanges as returns itself and hence the same policy applies. You have to follow the same process for exchanges as well.
• How can I cancel my order ?

• Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.

  For COD orders, we will call you for order confirmation before shipping.

  Prepaid orders cancelled before shipping will be refunded in full if you choose to receive a refund-coupon-code against your order.

  In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges

• How can I get refund back in my account ?

• As per RBI Guidelines, we do not offer refunds in form of bank account transfers. All refunds are primarily in the form of Refund Coupon Codes (RCC). Only in special requests of customers who have a placed a prepaid order, and wish to cancel the order before it is shipped, the refund is processed into their original mode of payment after relevant deductions.

  You will be charged 5% of the transaction value as payment gateway charges when we initiate refunds to your original payment source in such cases. For e.g. If you paid ₹1000 for your purchase, and you want a refund before shipping takes place, you will be given:

  5% of 1000 = 50 i.e., ₹1000 – 50 = ₹950.

• Why I have to pay shipping, when I am using coupon code ?

• We do free shipping for orders with a minimum order value of Rs 300/- When a coupon code is applied, and if the value of the product goes below Rs 300, the product automatically becomes ineligible for free shipping, hence you have to pay for the shipping in such cases.

  The other alternative is to increase your cart value to above Rs 300 even though the code is applied and then you can again avail free shipping. 

PRODUCTS & PACKAGING

• How is the quality of your products ?
• We take a lot of pride in saying that we design our own products and manufacture them ourselves, hence we are able to give the best quality possible at the most affordable prices. All our products go through ‘3-Level-Quality-Check’ before they are carefully packed for delivery to our customers.
• What is the gaurantee / warranty on your products ?

• These are high quality jewels, the shine and the colour will not fade in regular use.

  As this is fashion jewellery, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewellery for a very long time if basic care is taken, like minimum contact with soap, water and perfume to ensure its longevity. Also, always put the product back into its packaging after use.

•  

  Why does your product feel expensive ?:

  1. Our quality is the most superlative, the best in the industry.
  2. We have an extensive research team which follows Bollywood trends, develops them and brings them to the market super quick, to make you look trendy.
  3. We offer the highest range of colours in every design. More than 30 colours in each design.
  4. All our products are covered under our generous returns policy whereas most other brands do not even offer returns.
  5. The material we use for all our jewellery is irritation free and light weight still maintaining the solidity of the item.
  6. We offer personalised and best service possible and continue on improving it.
  
  You may also check our ratings on google and compare. We also suggest you read a few reviews to see what our customers have to say.

  Lastly we are no small manufacturers, wholesellers or retailers, we are a brand which stands for quality, trends and variety.

  As this is fashion jewellery, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewellery for a very long time if basic care is taken, like minimum contact with soap, water and perfume to ensure its longevity. Also, always put the product back into its packaging after use.

• Why does your jewellery feel expensive ?

• Our products are not expensive, actually there are many "Qualities" in our products that are mentioned below which make them feel expensive:

  1. Our quality is the most superlative, the best in the industry.
  2. We have an extensive research team which follows Bollywood trends, develops them and brings them to the market super quick, to make you look trendy.
  3. We offer varied  range of colours in every design. 
  4. All our products are covered under our generous returns policy whereas most other brands do not even offer returns.
  5. The material we use for all our jewellery is irritation free and light weight still maintaining the solidity of the item.
  6. We offer personalised and best service possible and continue on improving it.
  
  Lastly we are no small manufacturers, wholesellers or retailers, we are a brand which stands for quality, trends and variety.

• Do you have physical shop ?
• We are an online store only and sell only through our website www.uandicollections.com We do not have any branches, sub stores, agents or physical stores.
• Will I get the same product as shown on the website ?
• Yes, we have a policy of "Get what you see". All our products are shot under natural lighting in our in-house studio to give you the best and right product images. Also, all the details of the product are mentioned in the Description Section of every product page.